Shipping and Delivery Policy

  1. Processing Time:
  • Orders are typically processed within 1-2 business days after payment confirmation.
  • During high-volume periods or sales, processing times may be slightly longer.
  1. Shipping Methods:
  • We offer standard and expedited shipping options.
  1. Shipping Rates:
  • Shipping rates are calculated based on the weight of the items and the destination.
  • Free shipping may be available for orders exceeding a specified amount.
  1. Estimated Delivery Time:
  • Standard shipping typically takes [4 to 5] business days.
  • Expedited shipping, if selected, may reduce the delivery time to 2 to  4 business days.
  • Please note that delivery times are estimates and may vary based on the destination and carrier delays.
  1. International Shipping:
  • We offer international shipping to select countries.
  • Customers are responsible for any customs duties or taxes imposed by their respective countries.
  1. Order Tracking:
  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • Use the tracking number to monitor the status of your delivery.
  1. Undeliverable Packages:
  • Please ensure that the shipping address provided is accurate and complete.
  • Undeliverable packages due to incorrect addresses may be subject to additional shipping fees.
  1. Lost or Stolen Packages:
  • We are not responsible for lost or stolen packages once they have been marked as delivered.
  • Please contact the shipping carrier for assistance.
  1. Shipping Holidays:
  • Shipping services may be affected during public holidays. Please consider potential delays during these periods.
  1. Returns Due to Non-Delivery:
  • If a package is returned to us due to non-delivery, we will contact you to arrange reshipment at an additional shipping cost.
  1. Contact Information:
  • For any shipping-related inquiries, please contact our customer service at sales@rostellafashionapparels.com

Note:

  • All shipping and delivery times are based on business days (Monday-Friday, excluding holidays).
  • Policies are subject to change. Please review this page regularly for updates.
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